At Kitchen & Bathroom Equipment Shop, we’re committed to getting your RV, caravan, and campervan equipment to you efficiently and ensuring complete satisfaction with every purchase. Our policies are designed with mobile adventurers in mind—straightforward, fair, and adventure-ready.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on destination. We ship worldwide except to certain Asian countries and remote locations.

International Shipping

We’re proud to serve adventurers globally (with some exceptions). International orders may be subject to customs fees, taxes, or import duties which are the responsibility of the customer.

Returns & Exchanges

We stand behind our products just like we stand behind our adventurers. If your gear doesn’t meet your expectations, our straightforward returns process will get you back on the road with what you need.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unused, undamaged, in original packaging with all accessories
  • Return Shipping: Customer’s responsibility unless the return is due to our error
  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Refund Processing: 3-5 business days after we receive your return

Step-by-Step Return Process

  1. Initiate Your Return:

    Email our support team at [email protected] within 15 days of receiving your order. Use this template:

    Subject: Return Request – Order #[Your Order Number]

    Body:
    Dear Customer Support,
    I would like to return/exchange the following item from my order #[Your Order Number]:
    – Product Name: [Product Name]
    – Quantity: [Quantity]
    – Reason for Return: [Reason – e.g., defective, wrong item, changed mind]
    I understand I need to wait for return authorization before shipping the item back.
    Best regards,
    [Your Full Name]
    [Your Contact Information]

  2. Wait for Authorization:

    Our team will respond within 2 business days with return instructions and an RMA number.

  3. Package Your Items:

    Securely pack the unused, undamaged product in its original packaging with all accessories.

  4. Ship Your Return:

    Send the package to our Baltimore warehouse:

    Kitchen & Bathroom Equipment Shop
    Returns Department
    2677 Green Gate Lane
    Baltimore, MD 21201
    USA
  5. Receive Your Refund/Exchange:

    Once received and inspected, we’ll process your refund or ship your replacement within 3-5 business days.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Bathroom Equipment (used or opened items)
  • Camping Stoves (if fuel has been used or attempted)
  • Custom-cut products (specific lengths of cable or awning adapters)
  • Opened electrical components (fuses, control panels)

Exchange Policy

Need a different size or model? Exchanges follow the same process as returns. Simply indicate in your return request that you’d like an exchange and specify the replacement product.

  • For exchanges where the new item costs more, you’ll need to pay the difference.
  • For lower-priced items, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement at no additional cost to you, including covering return shipping if needed.

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable unless the return is due to our error

Happy Camping!

Our team at Kitchen & Bathroom Equipment Shop is committed to ensuring you have the right gear for your mobile adventures. If you have any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected].