Welcome to Kitchen & Bathroom Equipment Shop’s FAQ page! We specialize in providing high-quality RV and campervan equipment for your mobile adventures. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of products do you specialize in?
We offer a comprehensive range of RV and campervan equipment including:
  • Air conditioners and heaters
  • Awnings and accessories
  • Bathroom equipment and kitchen supplies
  • Electrical components and control panels
  • Windows, curtains, and blinds specifically for caravans
  • And much more to outfit your mobile living space!
Are your products compatible with all RV models?
Most of our products are designed to be universally compatible, but we also carry vehicle-specific items (like for Ducato/Boxer/Relay models). Please check individual product descriptions for compatibility information or contact our team for assistance.
Do you offer installation instructions with your products?
Yes! All products come with detailed installation instructions. For complex installations (like air conditioners or electrical systems), we recommend professional installation.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding some remote areas in Asia and other regions. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch with full tracking
  • Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch with basic tracking
Processing time is 1-2 business days before dispatch.
How can I track my order?
Once your order ships, we’ll email you tracking information. You can use this to follow your package’s journey to your doorstep!
What if I’m not home when delivery is attempted?
Most carriers require a signature. They will typically leave a notice with instructions for rescheduling delivery or picking up at a local facility.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all accessories. To initiate a return, please email us at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. It may then take additional time for your bank to post the credit.

Customer Support

How can I contact customer service?
Our team of RV enthusiasts is happy to help! You can reach us at: We typically respond within 24 hours during business days.
Do you offer product recommendations or advice?
Absolutely! As fellow adventure-seekers, we love helping customers find the perfect equipment for their needs. Don’t hesitate to ask for recommendations based on your RV model and travel plans.

Still have questions? Our team is always ready to help you prepare for your next adventure! Contact us anytime at [email protected].